Your Booking

Terms and Conditions

These terms are between you and us.

Definitions

1.1. When the following words with capital letters are used in these Terms, this is what they will mean:

Arrival Date – the date and time on which your Booking will begin and the Property will be made available to you.

Balance Due Date – Date specified on your booking confirmation.

Booking – the confirmed reservation of the Property to commence on the Arrival Date and end on the Departure Date.

Booking Confirmation – the written acceptance from us of the Booking Reservation which may include more information such as details around arrival and departure, directions, House Rules, EV Policy etc                    

Booking Deposit – 25% of the Booking Price required when making your Booking Reservation.

Booking Price – as set out on our Website and confirmed in the Booking Confirmation.

Booking Reservation – your request to book a Property.

Business Day – a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.

Contact Details – the details found on the Contact Us page of our Website and which will be set out in all communication between us and you when in written form.

Departure Date – the date and time on which your Booking will end and you must vacate the Property.

Electric Vehicle Policy – Our policy for electric vehicle charging as made available on our Website.

Events Outside of the Parties Control – as defined in clause 9.

Group – the named individuals aged over 16 years of age attending the Property subject to these Terms.

House Rules – a separate document provided to you at the time of the Booking Confirmation and there with forming our contract.

Permitted Pets – any animal attending the Property (other than assistance animals)

Property – the property provided for holiday letting purposes, details of which have been made available on the website and includes the outside spaces belonging to the property.

Security deposit – a fee of £150 for The Cottage, £150 for The Granary, £300 for The Barn is taken prior to the arrival date and held throughout the duration of the booking in case damage is caused to the property. Providing there are no breakages this will be refunded within 48 hrs after departure.

Terms – the terms and conditions on which you are booking is supplied to you (also referred to as Booking terms) being this agreement and any other documentation referred to in this agreement which constitute our overall contract.

Website – info@greateckworthy.com together with other websites which maybe used by us from time to time  

We/Our/Us – Chris and Anna Hill, Great Eckworthy Holiday Cottages, Buckland Brewer, Bideford. North Devon. EX39 5NF

You/Your – The individual who makes the booking reservation, who must be over the age of 18

1.2. When we use the words “writing” or “written” in these Terms, this includes email but does not include facsimile or any messaging service or platform.

1.3. Unless the context otherwise requires, words in the singular shall include the plural and vice versa.

1.4. If any of these Terms conflict with any term contained within the Booking Confirmation, these Terms will take priority.

Our contract with you

2.1. Please ensure that you read these Terms carefully, and check that the details on the Booking (including the Arrival Date and time, number of guests etc) are complete and accurate before you submit the Booking Reservation.

2.2. These Terms will become binding between us once we issue you with the Booking Confirmation.

2.3. Your Booking is accepted only once we issue a Booking Confirmation.

2.4. The maximum number of people who can stay in the Property under the terms of the Booking will be confirmed in the Booking Confirmation.

2.5. You agree not to arrive at the Property before the Arrival Date and time of 16.00hrs and to depart from the Property no later than the Departure Date and time of 10.00hrs. The Property will not be available at any time outside of the times reserved by you and set out in the Booking Confirmation and you may be charged if you do not leave by the agreed time on the agreed Departure Date.

2.6. All illustrations, photographs and other imagery displayed are for illustrative purposes only and décor and layout are subject to change and no warranty or other representation is made as to the quality of the Property by us via the Website.

 2.7. As lead for the Group, you are liable for the acts and/or omissions of all individuals or animals attending the Property whether permitted by us or not.

 2.8. The Property is provided for holiday letting purposes only for the specified period, as detailed in your Booking Confirmation. For the avoidance of doubt, these Terms do not create a landlord and tenant relationship between you and us and you will not be entitled to any:

2.8.1. a tenancy;

2.8.2. the right to sub-let the Property in part or in whole;

2.8.3. an assured shorthold or tenancy (AST); or

2.8.4. any statutory protection either under the Housing Act 1988 or by way of a statutory security of tenure.

Enjoying the property

3.1. Access to the Property is subject to adherence to these Terms and House Rules, which are contained in a separate document and form part of these Terms.

3.2. Your use and enjoyment of the Property must be solely in accordance with these Terms, the House Rules and any signage, guidance on use, safety or operational instructions given to you by us. You hereby acknowledge that enjoyment of the Property and grounds is at your own risk.

3.3. Internet access is offered on the basis that it is provided for recreational use only. Neither a minimum speed, unrestricted bandwidth nor uninterrupted provision of access is guaranteed, and we will not be liable for any form of compensation or expenses claimed by you in respect of the provision or quality of internet connectivity.

3.4. Any recommendations for third party services, establishments and amenities made by us are our personal recommendations only and do not guarantee any level of service or quality.

3.5. It is your sole responsibility to ensure that the Property is suitable for you and your Group’s needs ahead of making your Booking Reservation.

 3.6. We reserve the right to request your immediate departure without refund where you have in our sole discretion acted unreasonably, illegally, immorally or in a manner which may impair the enjoyment, comfort or health of other parties or causes, or is likely to cause, damage to the property

3.7. We, or an authorised representative or agent acting on our behalf (including but not limited to tradespeople), reserve the right to enter the Property at any time for the purpose of inspection or to carry out any repair deemed necessary to the Property or its contents.

3.8. All belongings and vehicles are left at the Property at your own risk. Please ensure all of your belongings are removed by the Departure Date as the return of any of your lost property cannot be guaranteed and will incur charges to post to you.

 3.9. There is an electric vehicle charging point (referred to as a DCP) at the Property to be used by electric vehicles only, and in accordance with our Electric Vehicle Policy.

 3.10. Third party providers (e.g. caterers, private chefs, entertainers etc.) are not permitted at the Property without our prior written permission.

3.11. Please ensure that there is no swearing, loud music, camping, karaoke or shouting outside your cottage. We take complaints from other guests very seriously and guests who abuse others quality of life will be asked to leave.

3.12. Extra guests are not allowed on the property at any time unless agreed with us in advance of your arrival. No overnight guests are permitted.

3.13. Live candles are not permitted on the premises.

3.14. Smoking (including vaping) is not allowed in the cottages. Smoking is only allowed outside of the properties in the designated areas. Ashtrays are provided. If smoking is detected in the building, then a charge for cleaning will be levied. Any damages will have to be paid for in full within seven days of notification. We recommend that you have insurance in place to cover this

3.15. Any problem or complaint which the guest may have concerning their holiday must be immediately reported directly to us and we will endeavour to put matters right. Any complaints not reported to us at the time and only reported after the guest has returned home from holiday will not be considered by us.

3.16. Damage and breakages

You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. If damage occurs to the Property as a result of the actions of Guests during the stay, where the extent of that damage is so severe that the Owner must (in their sole opinion) cancel and/or refund subsequent bookings, the Owner may bring a claim against you for any loss arising as a result, including the cost of refunding other guests affected by cancelled Bookings and any additional administrative fees incurred in respect of the same. 

3.17. Great Eckworthy Holiday Cottages are adult only properties. No under 16 years are permitted at any time.

3.18. No parties, stag/hen stays are permitted.

Pets

4.1. Only Permitted Pets or registered assistance animals are permitted to stay in the Property.

4.2. Where pets that are not permitted but have been brought with you for the Booking, we reserve the right to request immediate departure.

4.3. We reserve the right to refuse admission or request immediate departure from the Property to anyone who their Permitted Pet is considered to be, in our sole discretion, a nuisance or danger to others. No refund will be due.

4.4. You will be liable for any damage caused by animals or parasites introduced by your Permitted Pets.

4.5. We are not liable for any allergies that are affected as a result of pets present in a previous occupancy.

4.6. We are a dog loving hosts and warmly welcome family dogs. However they are never to be left alone in the property, that they remain downstairs at all times and never be allowed on the sofas without the throws on or in the bedrooms. All ‘deposits’ must be picked up and removed to the outside green bin before your departure. The space just outside of the front door of The Barn is fenced, The Cottage has its own decking area with a gate. If you have a very determined escape artist please ensure they are supervised at all times. We are surrounded by farm land which means dogs must be kept on leads at all times outside of the enclosed areas.

4.7. Re-active dogs are regretfully not allowed due to the close proximity to other cottages and twice daily testing of the hot tubs.

Price and payment

5.1. The Booking Price will be based on your Booking Reservation and confirmed in your Booking Confirmation.

5.2. Where your Booking Reservation is before the Balance Due Date, you must pay a minimum Booking Deposit as notified to you upon submitting the Booking Reservation. The remaining balance of the Booking Price must be paid by the Balance Due Date. Bookings are CONFIRMED on receipt the deposit of 25% of the booking cost. The deposit must be paid within 3 days of booking being placed. The balance of the booking will be due for payment 45 days prior to the booking commencement date.

5.3. Where your Booking Reservation is made within 45 days of arrival, you must pay the full balance of the Booking Price at the time of making a Booking Reservation.

5.4. No entry to the Property will be permitted where payment of the full Booking Price has not been made.

Our liability to you

6.1. No party can exclude or limit in any way their liability where it is illegal to do so, and this contract does not seek to exclude or limit liability which cannot be excluded or limited by law.

6.2. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if it had been brought to our attention by you before the loss or damage occurred. For the avoidance of doubt, we are not responsible for any transport and/or alternative accommodation costs.

6.3. We make the Property available for domestic and private use only. You agree not to use the Property for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

6.4. We do not have any responsibility or liability to you (other than as outlined above) for loss of or damage to any of your items, belongings, pets or vehicles, howsoever caused.

Your right to cancel and applicable refund

7.1. We strongly recommend that you take out an appropriate travel insurance policy before placing your Booking Reservation.

7.2. You may cancel a Booking before the Arrival Date by contacting us in writing using the Contact Details. A Cancellation Fee of £60 will be charged if you cancel your booking.

 7.3. Your liability for Booking Price is dependent on the Property and period of notice that you give us, as set out below. The time and date of the cancellation is when we receive written notice from you.

 7.4. We will confirm your cancellation with you in writing and notify you of any payment or refund due to you at that time.

 7.5. If you cancel your Booking, we will try and re–let the Property. If we are able to re-let the Property, we will refund money paid less our administrative costs and subject to any difference in price between the Booking Price and the re-let price.

Number of days before start of the booking that notification of cancellation is received

More than 90 days – 5% of the booking cost of total booking value payable by the Customer

60 – 89 days – 40% of the booking cost of total booking value payable by the Customer

45 – 59  days – 50% of the booking cost of total booking value payable by the Customer

15 – 44  days – 75% of the booking cost of total booking value payable by the Customer

0 – 14 days – 100% of the booking cost of total booking value payable by the Customer

7.6. Please note that if you need to cancel because you are ill, including where you are showing symptoms of illness (for the avoidance of doubt this includes Covid19 and/or self-isolating due to any other contagious condition), this will be treated as a cancellation by you.

7.7. If you depart voluntarily from the Property before the Departure Date, no refund shall be given. Similarly, if you fail to show for your Booking this will be regarded as a cancellation on the arrival date and will not be refundable. For example: self-isolation or quarantine, performing statutory duties or mandatory obligations (such as jury duty, military service, incarceration), changes in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport will all be treated as cancellation by you in accordance with this clause.

Our rights to cancel and applicable refund

8.1. We may have to cancel a Booking before the Arrival Date of your Booking due to an Event Outside of the Parties Control. We will promptly contact you if this happens.

8.2. If we have to cancel a Booking under clause 8.1 and you have made any payment in advance for your Booking that have not been provided to you, we will refund these amounts to you in full.

8.3. We may cancel your Booking at any time with immediate effect by giving you written notice if you:

8.3.1. do not pay us when you are supposed to; or

8.3.2. breach the contract in any other material way, including but not limited to any of the terms of clause 3 or the House Rules. We shall not be liable for any refund if we cancel the contract under 8.3.2.

Event outside of the parties control

9.1. Neither party shall be in breach of this agreement nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control.

9.2. An Event Outside our Control includes, but is not limited to: strike, civil unrest, civil emergencies, government prohibition or restriction on all or part of the economy or trade including local lockdowns, pandemic, epidemic, environmental disaster, domestic appliance failure, temporary invasion of pests or utilities failure or interruption. An Event Outside our Control also includes extreme weather (including but not limited to snow and ice, high winds and flooding).

9.3. In the event of a pandemic, epidemic or restriction of the movement of peoples as dictated by the government or public authority, we reserve the right to issue specific terms at such a time via the Website and will communicate this to you via the contact details provided us.

 9.4. Should an Event Outside our Control occur which means the Property cannot be provided to you, we will let you know as soon as possible so a refund can be arranged for you. We will use the personal information you provide to us in accordance with our Privacy Statement https://www.greateckworthy.com/privacy-policy

9.5. We may revise these Terms from time to time.

 9.6. If we have to revise these Terms under clause 11.1, we will give you at least fourteen (14) days written notice of any changes to these Terms before they take effect, or as much notice as possible where your Arrival Date is less than fourteen (14) days before the date of the change.

9.7. If you wish to change the dates of your Booking or amend your Booking in any way, please contact us via our Contact Details. We cannot guarantee that your requests will be accommodated and reserve the right to charge for any differences in price.

Other important terms

10.1. We may transfer our rights and obligations under these Terms to another individual or legal entity, but this will not affect your rights or our obligations under these Terms.

10.2. Except for you and us, no other person shall have any rights to enforce any of these Terms.

10.3. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

10.4. If you fail to perform your obligations under these Terms and we do not enforce our rights against you, this does not mean we have waived our rights against you. If we choose to waive any of our rights under these Terms you will be informed in writing.

10.5. These Terms are governed by the law of England and Wales. All parties agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

Right of entry

We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

Complaints

Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it.

The House Rules form part of the overall contract in conjunction with the Booking Terms.